Enter a postcode, suburb, town, or address to find a local housing office near you. The Ombudsman does not have power to make binding and enforceable decisions. The MyHousing mobile app, from the Department of Communities and Justice (DCJ), helps you access your housing information using a smartphone. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. Whether changes to public housing maintenance introduced in 2015/16 have delivered measurable improvements and evidence based outcomes for public housing tenants; The current administrative and contractual arrangements between Land and Property NSW and private providers of maintenance services. - Make payments to accounts. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page We are changing the way social housing is delivered and how we respond to homelessness in NSW. . Requests can also be lodged through the NSW Government's eRepair portal. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub. You can call the Housing. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. as easy as possible, your local. (02) 4352 4400. Services offered: housing pathways Aboriginal housing office - tenancy management For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. 7Tenants' Union NSW and Public Interest Advocacy Centre, No. Tenants are able to make alterations to their home. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Your rights and responsibilities as a tenant and request help with your home or tenancy. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. State of New South Wales, February 2018This publication is released under a Creative Commons license CC BY 4.0. Suites 4 and 5 Wyong Plaza Village. The NSW Land and Housing Corporation (LAHC) is a self-funded Public Trading Enterprise (PTE), governed by the Housing Act 2001, and is part of the NSW Government's Department of Planning and Environment (DPE). Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. Email: WaterlooConnect@facs.nsw.gov.au. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. See Advocacy and Legal Services below. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. Resources for affordable housing, community housing and specialist homelessness service providers. FACS can only take action against a tenant if there is good evidence their behaviour may be in breach of their residential tenancy agreement. If there is a more appropriate way for you to resolve your complaint we may expect you to take the action we suggest. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Apply for housing assistance, private rental assistance, request a repair, login to your account and more. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. Part 2: Staff strategies for responding to unreasonable conduct, Part 3: Communication and unreasonable conduct, Part 4: Management responsibilities and supporting staff, Part 5: Restricting and controlling access, Effective complaint management systems workshop, Managing unreasonable conduct by a complainant workshop, Public interest disclosures management training, Supporting young people to make complaints and advocate for systems change workshop, Child Death Review Team / Reviewable Deaths, Submissions to Parliamentary Committees and other bodies, Public Interest Disclosures Annual Reports / PID Steering Committee, Annual reports relating to former functions, Monitor operation of the Mandatory Disease Testing Act, Oversee public interest disclosures (whistleblowing), Email or post this page in social media sites. 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Department Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. Department. Each eRepair request will be reviewed by DCJ staff before processing. Tenants are best contacting their tenancy manager of their housing provider. At LAHC, through the Asset Maintenance Services contract, maintenance is undertaken by local contractors who engage directly with residents and see the job through from start to finish. Only in the most serious cases will FACS consider applying to the NCAT to evict a tenant. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. DCJ is improving the experience of social housing tenants. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. All repair requests are sent to the Housing Contact Centre for review and processing. We generally do not take action on complaints about decisions that are appealable because we believe the appeal process and HAC offer an alternative and satisfactory means of redress. Education programs and services provided by CSNSW aim to improve inmates' language, literacy and numeracy skills as well as support their employment with Corrective Services Industries (CSI) and their participation in programs. Your report is confidential and we treat it seriously. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. Our website uses an automatic service to translate our content into different languages. Were committed to maintaining our properties, with most of the maintenance work being undertaken by local tradespersons and local disability providers, as well as Aboriginal-owned businesses, who play an important role in the delivery of property maintenance and garden services. MyHousing Online Services Simple and convenient tools for you to interact with us and access your information online 24/7. Complaints about community housing providers should be made directly to the provider. You first need to appeal to FACS. Housing NSW office now has a. telephone with a direct link to the. See Advocacy and Legal Services below. arrange for the work to be completed, and. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. Residents can call us on 1800 422 322. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Social housing. acknowledge their continued connection to their country and culture. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Residents can call us on 1800 422 322. eRepair is an online service developed for DCJ tenants to lodge their non-urgent repair requests. connection to their country and culture. Thats an average of around 1,750 requests every day. We partner with contractors to deliver this high volume of maintenance work within strict timeframes, and to meet stringent requirements. This is the fastest way to lodge a request or complaint. This investment in capital maintenance will extend the life of around 455 homes and support around 900 construction services jobs. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Your rating will help us improve the website. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. We can make inquiries with an agency if we consider there may be maladministration. A maintenance request can be made by another person on behalf of the tenant or the private owners of an adjoining property, especially when dealing with vegetation issues. The timeframes for this non-urgent work can be up to 12 months for completion. Your rating will help us improve the website. You can report fraud, misconduct or corruption through our feedback tab. Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. In NSW we have Australias largest social housing portfolio of 125,000 properties. We spend more than $1 million per day on repairing and maintaining homes. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. Housing Offices (DCJ . If there is, we may suggest changes to policies or procedures. Part 1: What is unreasonable conduct by a complainant? This inquiry was self-referred on 22 October 2020. NSW Police, NSW Department of Communities and Justice, key community sector organisations, Local Aboriginal Land Councils and 2 community members. Trees and shrubs help our environment by giving us shade, privacy and fresh air. The Land and Housing Corporation (LAHC) owns the property and manages the We acknowledge the Gadigal people of the Eora Nation as the traditional custodians of the land on which the Parliament of New South Wales stands. Most DCJ offices are open Monday to Friday from 9am to 5pm. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. Aboriginal people can apply for housing and access work and study opportunities. The Department of Communities and Justice works with children, adults, families and communities to improve lives and help people realise their potential. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. We pay respect to the Traditional Custodians and First Peoples of NSW, and Domestic Violence Line - 1800 656 463 Link2home Homelessness - 1800 152 152 Link2home Veterans and Ex-Service - 1800 326 989 Quick access Apply for housing assistance launch east Maintenance work is also offering social housing tenants pathways to build their skills, and employment opportunities are being . Centre is the single point of. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. This may include appealing a FACS decision that you disagree with. Maintenance Show Maintenance Submenu. You can call us for advice about whether your issue is something we can help with. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. Housing Contact Centre 1800 422 322 The Housing Contact Centre offers: help 24 hours a day, 365 days a year a preset menu that will direct your enquiry to the service you need including: applications for housing assistance general housing enquiries reporting fraud and corruption feedback rentstart information. See our Accessibility page for further information. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. We have firm budgets for maintenance and are required to closely manage our finances to ensure LAHC remains viable and responsive to the safety and maintenance requirements of the portfolio. See Appealing a decision by FACS below. tenants.org.au to find a service near you or call Law Access on 1300 888 529 for an appropriate referral. Learn more about MyHousing Online Services Download the brochure Access MyHousing Online Services Tenancy online Tenancy online About Tenancy online Watch Tenancy online video Account and information Register or login Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Its website should have information about complaints or you can ask its staff about how to make a complaint. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. Link2home Veterans and Ex-Service - 1800 326 989. (4) The role of the . To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. Call 1300 652 488 to arrange a translator to speak in the language you need. 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If we decide to make inquiries about your complaint we will contact FACS, the AHOor the LAHC to get further information about the issues you have raised. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations For more information regarding alterations, go to theAlterations to a Home Policy. Policies about applying for housing assistance, including private rental assistance, and for social housing tenants. . Please call us to discuss whether we can help resolve your complaint. read more about organization. You can find the address on our website. You can also complain to the AHO directly by contacting one of their offices or by visiting their . This inquiry was self-referred on 22 October 2020. completing an online feedback form at www.housing.nsw.gov.au. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. You can also complain to the AHO directly by contacting one of their offices or by visiting their website: unreasonable delay in taking action or making a decision, failure to contact you or reply to your correspondence, emails or phone calls, failure to adequately respond to a maintenance request, failure to comply with work orders, technical inspection orders or orders by the NSW Civil and Administrative Tribunal (NCAT), failure to comply with other undertakings, not providing reasons for a decision that affects you. How to contact DCJ Housing If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). housing pathways; delivers private rental products; . If FACS or the AHO has not complied with its obligations to carry out maintenance, NCAT can order it to do so. You can access eRepair via the MyHousing app or on the DCJ website under MyHousing Online Services. Your rating will help us improve the website. For all maintenance requests Please call 1800 422 322 and press 1. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. To report urgent repairs, tenants need to call the Maintenance Line (1800 422 322) and will be connected to their local maintenance contractor. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. the maintenance line. Contact Centre about repairs and. a preset menu that will direct your enquiry to the service you need including. . You can find contact details on our . A range of private rental assistance products and services available to help clients. Last updated: 16 September 2022 . Postal. maintenance, the Housing Contact. 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You can also call FACS or go to your local office for assistance. You can call us to discuss your particular case.
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