I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. You can do this through the UPS website or by calling their customer service. Find information on our most convenient and affordable shipping and mailing services. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. The live chat is designed to be a quicker way to get help with your questions, as compared to phone or email support. Yes, you can change your delivery address with UPS before the first attempt. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Price and availability of any ticket, product or service on the Service are subject to change without notice. Your email address will not be published. ******* will also be getting a complaint. Yes, it is possible to reroute a UPS package. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Hi I'm ********* from **. A fee will be charged for additional requests. I asked to talk to a manager, but apparently one isn't available for ***** hours. All applicable fees and charges will be disclosed prior to completion of your purchase. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. If you are the sender of the package, you can change the delivery address via your UPS account. Im not getting an option to change my delivery. Our helpline number is 1-888-929-7849. Youll only be charged if your intercept request is completed. For UPS, you can track the package and update the address from the tracking page. You can access the help page through the main page and then look for the Chat with a Representative option. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Individuals in possession of a recording device are subject to confiscation and/or ejection. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. My package from AXS arrived today with just a sheet of paper and NO WRISTBAND. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Welcome to USPS.com. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. I am sorry to hear that your order was not received. AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). Shipping information, if any, is provided at checkout. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. Reroute your package to a different location or change the delivery date. By clicking Next, you agree to the AXS.com Terms and Conditions. Some shippers restrict the ability to change your delivery. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. You can do this through the UPS website or by calling their customer service. If the address was correct, then the company that shipped the package is responsible, as the company should have verified the correctness of the address and taken steps to ensure the package was delivered to the proper location. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Ticket Delivery . Note that complaint text that is displayed might not represent all complaints filed with BBB. After that, the package will be returned to the sender. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. mail 1,669 total complaints in the last 3 years. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. Fraud re purchase of Muse tickets at ********** stadium, ***********, on April 6, 2023. Dollars. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. You should receive a confirmation after concluding your transaction. Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. This can be found on their website, specifically the Help page. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. I do see that your refund was approved and processed on 4/18/23. During the event, strobe or theatrical lighting may be used. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. In addition, UPS My Choice members can use the Delivery Planner to request a hold. I have to make travel plans. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If buyers Payment Method provider does not remit payment, the transaction will be canceled. If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. All attendees must conduct themselves properly at an event. If the package has already shipped, you can usually still update the address directly with the shipper. Be the first to know. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. This does not apply to "Adult Signature Required" deliveries. International Association of Better Business Bureaus. E-mail address is required to create an account. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. Please contact us at **************************************** if we need to update your method of delivery. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. You may also be linked to a third-party site, which is not affiliated with our Service. I missed the delivery of my package and got a notice instead. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. With UPS Delivery Intercept , you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. I contacted *** and **** to no avail. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Once the package leaves the facility, it will remain en route using the address you initially provided. In these cases, customer service will attempt to contact you, using the information we have on file. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. After I gave them this information, I havent heard anything back in over a week. Both you and the receiver can use the packages tracking number to check the status of the intercept request. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. A per-order delivery fee may also be assessed, depending on the delivery method. Need a username? Event Changes You are urged to review all pages displayed during your completion of a purchase. I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. All fees and charges relating to your transaction will be disclosed to you during the purchase process. This includes making sure the package was delivered to the address on the package, not some other address that could have been provided. They also set in place all policy and procedure we just assist them by assisting the consumer that need help. And if youre a business owner or high-volume shipper, check out the many benefits of a customized tracking dashboard. When were my tickets mailed out? Absolutely ridiculous. We recommend using one of the following browsers to access this site. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. ***Premium members get two free confirmed 2-hour delivery window requests per year. I did all of this. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. At this point all I want is a refund since I did not get a confirmation email or the ticket and they can find it. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If an interception is not possible, you may have to arrange an alternate delivery with the recipient, such as requesting the package be held at the local UPS facility. How can we possibly contact them with a question? If you have an account, log in to UPS.com and open your My Choice dashboard. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. Your phone is your ticket use the app at entry to get in. 4. We act as a sales agent for our Client. Latecomers may be seated at the discretion of Client or venue. Through the website, log in to your account, locate the package you need to reroute and select Change Delivery. AXS was solely the method of delivery in this matter. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. We recommend using one of the following browsers for an optimal website experience. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. It is also possible that the sender may ask you to send the package back to them. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. It is not ethical or polite to keep something that was intended for someone else, so the best thing to do is to contact the sender to resolve the issue. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Note that Internet Explorer is no longer supported. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. What do I do? Premium allows you to make unlimited changes to your deliveries at no additional cost. Sign in to your account on AXS.com or in the AXS app. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. At first, they needed the last 4 digits of the credit card I used. Learn more about FedEx Delivery Manager. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. However, the ticket price has decreased so much these days and it is impossible to resell my ticket even close to its original price when other fans can get cheaper tickets on AXS website. Signing up is free, and you can choose between two levels of membership. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. What is Delivery Delay? If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. The customer service team should be able to help you update the delivery address. 2023 You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. PROMOTION RESTRICTIONS. Click-N-Ship. Holder covenants not to sue any of Releasees for use of Personage as provided herein. The customer service representative can help correct the address if possible. When does will call open and close? Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Due to the high demand of this event most lines for entry will be long. Dont see what youre looking for? The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". To do so, log into your UPS account, select My Delivery and enter in your new address. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. UPS Express Critical and freight shipments are not eligible for this service. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. 4/16/23 Charged me twice for tickets and is refusing to give a refund even though it was an error on their end! You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). This happened on 3/19/2023. The tickets are no longer valid and will not gain you entry to the event. You can do it all in one place. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). A fee will be charged for additional requests. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. We act on behalf of a seller (our Client) when selling Primary tickets. Tickets obtained from unauthorized sources may be invalid, lost, stolen or counterfeit and if so, are void. I offered to pay for ***** over night but they refuse. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. Your ability and/or right to transfer or resell tickets may vary. Postal Service. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. You will then be asked to provide the address you want the package to be delivered to. If using the AXS App, click the person icon on the bottom of your screen to access your account info. Upon review we do see that your reshipped tickets show delivered on 3/23. If you need to change your name or email address, you will need to access your account on AXS.com. 4. The customer service rep will be able to provide instructions on how to handle the reroute. I used the wrong email address for my e-tickets. At this time, we can't change your delivery address once the order has been processed. The extension will grant them an additional two business days to collect their package. Make sure your friend registers their own wristband. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Upon further review I do not see where you were told that your refund was denied. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. To read the updated Privacy Policy, please. What are the most common delivery methods? Explore all UPS delivery change options. Members are charged an additional fee for each confirmed 2-hour delivery window request. Are e-tickets different from digital tickets? In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. Ticket Delivery. Total was #****. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Please be sure when accessing the AXS app you are NOT connected to WiFi. We have made changes to our Privacy Policy. If you are purchasing a resale ticket (i.e. This response is final and will not be reevaluated. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. I purchased two 2023 PGA Championship + tickets on June 17, 2022 from the business AXS based in ***************. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. 732 complaints closed in the last 12 months. BBB is here to help. Copyright 1994- I try to chat with people from AXS and they cant find mi transaction. Please consult the seller fee information found within our Service. This can include changing the delivery address, the delivery date, the delivery method, or any other details related to the customers order delivery. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address.