Your ticket will remain valid for the new date. After that, the tickets will be theirs to use with the AXS app. Bought tickets for a group? We are sorry to hear of your frustrations, and always try to accommodate those with exceptional circumstances - we apologise this was not offered to you. IP: 188.165.239.102 Availability will vary by performance, and ticket prices may exceed face value. You may place two separate orders if youd like your in-stock items to arrive earlier. Best, The AXS Team. Verification can help ensure real people write reviews about real companies. Customers of the service often ask questions about ticket cancellation. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. The site owner may have set restrictions that prevent you from accessing the site. I am now discussing this matter with trading standards. Ticket prices can vary with the demand and popularity of each show. , Star Tribune Please refer to an events specific ticketing page for more information on seating availability, selection, and pricing. Children under the age of six can travel for free. We use dedicated people and clever technology to safeguard our platform. We're flying from our home in the USA tomorrow, have not received event tickets yet, and wondering how we will print e-tickets while travelling. The Company prohibits employees and patrons from wearing or displaying, while on company property, any text or symbols that are designed to, or have the effect of, harassing, demeaning, intimidating, or threatening any person or persons. For other states, find Immunization Information Systems contact information HERE. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. For tickets bought in person with cash or debit card, refunds must be sought . The customer representative that I corresponded with, Niha, was wonderful. The body said: "Unfortunately, we have some bad news: the tickets that were transferred to you for MUSE 4/6/23 have been canceled and removed from your account. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Footer.languageSelector.ja-jp.region I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Thanks for the great review, Jackie - we are pleased Richard was able to assist in a timely and polite manner. Fantastic service thank you Gatian ! Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. AXS Official Resale is the best way to sell your seats because it is the official marketplace endorsed by the venue. The service is very convenient to work with, but sometimes you can see already sold tickets in stock. Children under the age of six can travel for free. They said they had until the fay of surgery to get them to me. Theyll just have to create an AXS account to claim their tickets. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb. may not be valid. They rob people of their money. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. E-mail address is required to create an account. The email says "Contact us . Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. The service offers a very convenient familiarization system: you can see the layout in the hall or at the stadium. I asked for a refund. Make sure everyone enters together OR transfer tickets to friends before the event & have them follow the steps above to enter the venue. When your tickets sell, youll receive an email informing you of the sale. At SaarVV you can find information about public transportation across the entire state of Saarland: If your children attend school, you may apply for bus or tram tickets for them at the Job Centre. How can I get a refund? All bags may be checked for free, except at the Palace Theatre where bag check is $5 and mandatory for all large bags and backpacks, and at The Fitzgerald Theater, which does not have a coat check. Try Now Rate us and Write a Review I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. The companys employees prefer not to disclose details of exactly how they do it. The Detroit show was cancelled on March 19, and no refund yet. AXS Premium gives fans direct access to purchasing official and genuine tickets at market value, with no risk of purchasing counterfeit or stolen tickets. It depends. Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. At the customer service centre located at Nassauer Str. In 2021, the service turned 10 years old. Be the first to know. If you are a ticket seller, then before you start working, you need to fill out the following form: It is necessary to fill out the questionnaire for several reasons. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Thanks for signing up for the event guide! There are still many cases when the buyer was not returned the tape in a similar situation. Find answers to frequently asked questions about First Avenue. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The tickets I have are not real tickets, cant sell them cant use them. Suggested companies are based on peoples browsing tendencies. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. If you need medical seating, another entry in this section provides instructions. more of the story, Rolling Stones postponing tour including May 16 Minneapolis concert, Twin Cities concerts: postponements, makeup dates and cancellations, The last concert (for now) in Twin Cities was an uplifting evening at Crooners, All Minnesotans 16 and up to be eligible for vaccine on Tuesday, US Internet, Comcast make free Wi-Fi available. In Germany, sorting household waste, recycling and reducing waste are very important issues. I was told the link I clicked to buy the tickets was to buy tickets from the event promoter/artist directly, rather than through AXS. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Select the tickets to transfer and enter the recipients information. This policy may change depending on the performer or at the discretion of management. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. BBB Tip: Buying tickets to the big game or concert? We really need our e-ticket email now. We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. One suggestion you may find surprising: Now actually could be a good time to buy tickets to an upcoming event even if theres a chance of it being postponed. Upon receipt, we will ship out a replacement item if available. This should be illegal. For example, in reviews, you can often read about technical problems related to the service, but the companys managers and independent critics themselves do not recognize this disadvantage. If your event is cancelled, we'll automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement). Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Each customer of the service needs to understand that fees vary depending on the venue and the event. At this time, we are currently not offering guided tours of First Avenue. There is one very interesting point that distinguishes the service from many of its competitors: AXS processes payment and delivery, so buyers and sellers never need to interact with each other. Privacy Policy. Not sure why they do it. Many fans find it best to TRANSFER the seats to their guests prior to the event. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. No phone number available to call them. I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. The Loge refers to the first 4 rows in the Balcony. These policies will be outlined on the event page on our website and communicated to ticket holders via email prior to the show. if problems" but provides only a "no reply" email address as far as I can tell. There are no suggested results at this time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Recently, many users have been asking the question: Is it safe to use your social media account to create a profile on the service? Once in stock, we will ship items in the order that all orders for that item were received. You can also reference our website and Facebook events for up-to-date show information. Do not forget, to interact with the service and make a purchase or sale, you need to register. The exact date of the company's profitability is not disclosed, however, it is known that after the crisis of 2019, the company's revenues began to grow again. There is also a ticket resale fee. It was impossible to select more than 2 tickets.