If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. | Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. Here's how you can make your Echo stop talking so much, too. Why is there no audio when I try to play a programme? Go to the Search bar, and hit the Alexa Skills category. Registered in England. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? California Consumer Privacy Act | However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. Please check your device settings to ensure Wi-Fi stays enabled. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Have you established that everythings okay with your network access? Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? Im Tristan Perry, the guy behind Smart Home Point. However, in general, most Alexa devices are capable of playing sleep sounds overnight. Try asking Alexa play (radio station) on Tunein. Another possibility is that the Echos microphone is experiencing interference. This is the most likely explanation for why Alexa might suddenly stop playing music. However, there may be some exceptions. Streaming music to your Amazon Echo typically goes on without a hitch. Your only other option would be to use your mobile device with your Echo via Bluetooth. You can also do this on Amazon.Com. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. Once you tap on that, youll see apps that were recently updated, or need to be updated. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. Recently moved. I can request a playlist, artist, song, or station from Amazon music and it will play. All Rights Reserved. To solve most streaming issues: Reduce Wi-Fi congestion by Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Check to see if there are any updates available for your Alexa and Pandora apps. Once connected, youll be able to control which station and song you listen to, as well as the volume. One day it will find and play a station the next it can't find it! All rights reserved. | So its not my wifi. Try switching the security protocol to just one of them. This will ensure that she doesnt respond to any of your questions or requests during the night. Turn off your Echo device. Flashing on and off not going around. | If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. So, whats causing this issue and how can you fix it? Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. This may be able to fix some glitches that happen with music playback. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. You may have your device set to shut off Wi-Fi once your screen goes to sleep. This topic has been closed for further comments. Fortunately, the chances of the issue being too serious to deal with on your own is low. At the end of the day, we all want to be able to listen to our music uninterrupted. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. If youd like to join in, please sign in or register. Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. If the interruptions stop, then the music service was the issue. All my devices connect back fine except my echos. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. If that doesnt work, go down the list until the problem is solved. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. If you have any further questions, feel free to reach out to us. Echo 2nd generation. Do not hesitate to contact Amazon customer service. Sadly, I am having exactly the same problem with the same radio station again. Also, try to keep the Echo at least 8 inches from the wall, as this can dampen the signal and cause difficulty when trying to use voice-activated features. Even dishwashers, air conditioning vents, or stereos can cause minor problems. It would also make the Echo a lot more accessible from all parts of your home. Trying another device if possible Please use the Sonos app. Restart your Alexa device by unplugging the power Spotify, and to a lesser extent, Amazon Music are two of the main culprits. That way, youll reduce interference from other devices while increasing the connection and range at the same time. My Echo plus worked flawlessly for a couple of years. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Sometimes the music pauses to buffer one too many times or it just stops altogether! Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. You would simply go into your Devices Settings, then to Bluetooth. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. The show is better but the echos never reconnect. https://voicebrew.com/alexa-radio/#:~:text=To enable the myTuner Radio,tap/click the Enable button. The third possibility is that there is an issue with the Echos software. Wait for about 30 seconds, then turn the router back on. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. Privacy Policy | If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. How did you resolve the problem? With the classic Echo Dot, you can simply say, Alexa, next song.. Select the app you want to prevent from sleeping, and then tap Battery. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Meaning, you can practically see your Echo from your mobile device, and vice versa. Still, choosing the right channel should be up to you since both options have advantages. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. Generally, most Alexa devices are capable of playing sleep sounds overnight. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Tap on your Echo device, select Bluetooth If nothing else helps, factory reset and starting from scratch will most likely do the trick. Delete the audiobook from your device and then re-download. Is the Wi-Fi connection is bad, or theres no connection at all? You can also ask her to keep playing the last song or station that she played. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. But theres nothing more annoying than when the music wont play! Check the strength of your Wi-Fi or mobile data. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Starting with the simplest solution is an excellent place to begin. In the Alexa app, you can connect to your favorite music streaming service via Skills. Once youve moved the devices closer to each other and reduced the distance, the signal should improve, and so should your music playback. |, Mobile/Tablet app But, with every problem, there is (usually!) My 2nd gen echo dot is a complete piece of garbage. Theyll be able to help you determine the root of the problem and may be able to provide a solution. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. The next screen will tell you the strength of the Wi-Fi network. So what gives, and how can you fix it? If your Echo isnt letting you do that, youre no doubt frustrated! For Amazon Tap, make sure that the batteries are Terms of Use | You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Your comment will be manually reviewed and approved by Tristan in less than a week. Perhaps its your Echo itself thats having issues. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Next, create a custom playlist that will keep playing all night long. I am quite new to this device, but have been happily using it without any real issues until last week. From the Alexa app home screen, go to More, then Skills and Games. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. One possibility is that the Echo is experiencing connectivity issues. pic.twitter.com/CNXsPOfeuw. The problem is that it stops after one song. a relatively easy fix. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. But can you play it using voice commands? If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. The station is as above "Echoes of Bluemars". You get there by pressing Play at the bottom of the Alexa app home screen. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. Welcome to the Digital Spy forums. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. However, if youre not using your Echo device, we recommend turning it off to conserve energy. This option is great if you want to have all the controls at your fingertips and have a wider range of music selections. Turn off your Echo device. WebOpen Settings, and then tap Apps. How long will Alexa play music before turning off? Skills may also need updating or may need to be uninstalled, then reinstalled. Whether its Rock, Rap, Latin, or Classical music has the power to move us. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. The Amazon Alexa team said: Our apologies for the inconvenience. Amazon offers Guard Plus for Echo device owners. Wi-Fi connectivity issues can cause media and music to buffer or not play. Next, ensure your internet Best answer by UKMedia 31 December 2018, 10:45. This can result in anything from distorted music, to your favorite song cutting out midway through. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. Make sure the distance is less than 30 feet, with as few obstructions in the way as possible. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. WebThese are three likely reasons this is happening: 1.) What is going on? On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. On the next screen, you can then choose to Disable the Skill. The Amazon Echo has a lot of great uses. This option offers greater freedom when playing your music because now you have app-specific actions available to you like replaying a song or going back to the previous song. Read more. Did your Echo have connectivity problems? You can either create a new playlist or add songs to an existing playlist. This is based on how long the music has been playing and how loud the music is. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Theres no definitive answer to this question since it depends on how youve configured your Alexa device and which radio stations you listen to. With an Echo Show, you can simply use the Alexa will play music for about an hour before turning off. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. Please try again in a few minutes. That can be a good thing since that leaves the 5GHz unburdened. There are a few common, and then those not-so-common issues that can cause this to happen. Why is the volume so low when listening via my Amazon HD8 device?